Opening, finding and playing are different stages
Record which stage failed and the last screen that worked. A visible catalogue with no usable source is not the same problem as an application that closes before displaying its menu.
Check a browser search simply
Remove filters and search a distinctive part of the title. An empty result can mean no matching catalogue entry, not an outage affecting every viewer.
Returning to the movie after pressing play
Keep the player name and message. A companion app may fail to launch or reject the supplied item. Changing the film’s genre filter cannot repair that separate handoff.
Avoid a reset without knowing its effect
Read what the device will clear. Cached files, stored settings, sign-ins and downloaded videos can be treated differently. Preserve any information you need before taking a destructive step.
No unsupported uptime claim
This is help with symptoms, not a live status feed for all FilmPlus apps or domains. A dated report from another device is context, not proof that your installation has the same cause.